Author archives: Movéo Team

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Ways To Seize Opportunity In A Down Market

Finding a new normal for marketing means planning for future growth, even in a radically changing environment. Managing marketing investments during a recession — and particularly this pandemic-induced one — warrants a different approach. Here are several ways to maximize returns: Don’t Go Into Hibernation While it may feel like you are preserving resources by […]

Consumer Priorities In A Downturn

In a Harvard Business Review article, authors John Quench and Katherine Jocz posited that consumers prioritize consumption by sorting products and services into four basic categories: Essentials are necessary for survival or perceived as central to well-being. Treats are indulgences whose immediate purchase is considered justifiable. Postponables are needed or desired items whose purchase can […]

Consumer Behavior in a Downturn

Consumer spending accounts for 70% of economic activity in the U.S., so when it diminishes repercussions reverberate widely. That being said, consumer behavior in downturns is by no means homogenous. In an article that appeared in the Harvard Business Review some years ago, authors John Quench and Katherine Jocz identify consumers as falling into one of four groups during a recession.

Patient Experience. Another COVID-19 Casualty?

For years, healthcare as an industry was the bête noire of what is known in marketing as “customer experience.” People waiting months for appointments. Discharge packets as thick as phone books. Confusing bills with surprise charges. Zero pricing transparency and scarce outcomes data. Intake personnel with the charm of postal workers. Doctors well trained in […]

Movéo makes best agency list

Movéo is proud to have been named to Growth Marketing Pro’s list of Best Design, Branding and Creative Agencies. Growth Marketing Pro is the largest growth marketing blog on the internet, according to its site. Growth Marketing Pro recently conducted a “best of” review of agencies around the country, and 25 made the final cut. […]

Tips for Marketers During COVID-19

Building brand trust has never been more important, and brands should use this time as an opportunity to re-establish trust through customer-centric actions. Listen. Now more than ever, it’s important to know what customers feel and why. Increase voice of the customer (VoC) programs and social listening efforts to better understand customer concerns and needs relevant […]

After the shock — one scenario for business

Predictions about a post-pandemic future are premature to be sure, especially this early on in the crisis. However, people need to look ahead, if not for certainty then for preparedness’ sake. One possible scenario has five stages. Let’s call it the “whip” curve: Old Normal Business activity as it was prior to the pandemic (i.e., […]